ISTI Programs
Practical, results-driven learning solutions designed to build leadership capability, elevate customer experiences, strengthen sales performance, and unlock individual potential.
Benefits
Skills that elevate people. Results that transform organizations.
Sales Training
Build confident, high-performing sales professionals.
Customer Experience
Create service cultures that inspire customer loyalty.
Leadership Development
Develop leaders who drive performance and growth.
Personal Coaching
Accelerate individual capability and professional success.
Blended Online Courses
Flexible learning designed for modern professionals.
Proactive Selling
Equip teams to identify opportunities and create lasting value.
Clarity4D
Improve communication and collaboration across teams and departments
Our Products
Every organization faces unique challenges and opportunities. Our suite of solutions is designed to meet you where you are—providing flexible, evidence-based interventions that strengthen individual capabilities, improve team performance, and drive organizational excellence.
Products Details
Online And Blended Learning
Our in-house and open workshops are available through online and blended learning formats, providing participants with flexible, engaging, and accessible learning experiences without compromising on interaction or quality.
In-House Training
Designed exclusively for a single organization, our in-house training programmes are tailored to address specific organizational needs. They bring together employees from different departments on a common learning platform, fostering collaboration, strengthening teamwork, enhancing cross-functional synergy, and providing a forum for sharing workplace experiences, challenges, and practical solutions.
Mystery Shopping
Our mystery shopping assessments provide an objective evaluation of the customer experience by identifying service delivery gaps, measuring compliance with service standards, and uncovering opportunities to improve operational efficiency and customer satisfaction.
In-House And Open Workshops
Organizations often encounter similar workplace challenges, such as ineffective sales prospecting or weak sales closing techniques. Our open workshops provide an opportunity for organizations to nominate selected staff to participate alongside professionals from other organizations, creating a collaborative learning environment where participants gain practical skills, share experiences, and learn from diverse perspectives.
Sales Strategy Planning Workshops
We help organizations evaluate critical sales performance indicators and identify strategic focus areas that drive sustainable sales growth, improved productivity, and stronger business performance.
Executive Coaching
We provide flexible, results-oriented coaching programmes for individuals and leadership teams, supporting professional growth, leadership effectiveness, improved decision-making, and enhanced organizational performance.
Our Training Methodology
The aim is for our clients to achieve permanent, measurable performance with a positive impact on business outcomes. This approach focuses on the specific areas of Business Development and CRM Skills training needs.
Phase 1
Assessment
The objective is to objectively assess and document the existing strengths and competency gaps of individual team members, providing an accurate baseline for development and capacity-building initiatives.
Phase 1
Phase 2
Content Development
Based on the assessment findings, we design and develop tailored training content that is aligned with your organization's needs, relevant to your operating environment, and practical for participants to apply in their day-to-day roles.
Phase 3
Staff Training Engagement
Training is delivered through a blended learning approach that combines online sessions, interactive lectures, real-life case studies, experiential learning, group discussions, and role-playing exercises to encourage active participation and practical application of knowledge.
Phase 3
Phase 4
Follow Up
To reinforce learning and support the effective application of newly acquired competencies, a structured follow-up and backstopping exercise is conducted three months after the training.
This process evaluates the implementation of learned skills, identifies any emerging challenges, and provides targeted support to strengthen sustained performance improvement.
Ready To Enter A New Level Of Sales Performance?
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Programs
Resources
Contacts
International Sales Training Institute - ISTI
AACC Complex - 4th Floor. Waiyaki Way, Westlands.
P.O Box 4921-00100 Nairobi, Kenya.