If we assume that the purpose of training programs use to improve performance, then this is how we evaluate the training program. This is typically done in three stages:
Decide what measurable aspects of performance you wish to improve. These are normally hard measures, or KPI’s, such as revenue, margin, conversion, shilling per sale etc. We then agree what these measures are prior to any training or development.
Use our consultants to identifying the skills and capabilities that have an impact on these hard measures. Develop an execution model (reinforcement) with clear skills standards so that you can measure the application of the skills and capabilities in the workplace.
This should typically be done over a reasonable period of time, about 2 to 3 months, and needs to be combined with coaching and workplace development.
