Customer Experience

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Customer Experience

Customers who receive a positive experience are more likely to provide repeat business. A consistent positive experience is provided by a well-informed salesperson, who is self-confident and assured knowing that they have all the information they require, and are empowered to get the job done.

Being on par in terms of price and quality only gets you into the game. Service wins the game.
-Tony Alessandra

Training Content

Session 1: Organizational Culture

  1. The Vision Statement
  2. The Mission Statement
  3. The Core Values-Practicing the key pillars to deliver success.

Session 3: The External Customer

  1. Who are my external customers?
  2. Services they are interested in
  3. Creating External Customer Relationships via excellent service

Session 2: Corporate Customer Service

  1. Who is a customer?
  2. Customer Classification
  3. Who is my Internal customer?
  4. Building a cohesive team
  5. Power of team work

Session 4: The 7 Pillars of Effective Customer Service

  1. Speak with Clarity
  2. Lead the discussion
  3. Be consistent
  4. Professionalism
  5. Offer actual solutions in real time

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