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Customer Experience

Creating a different story for customers to share

Customer Experience

A consistent positive experience is provided by a well-informed salesperson, who is self-confident and assured, knowing that they have all that they require, and are empowered to get the job done.

Training employees with the same guidelines will give them a standard process to deal with customers, create a consistent image for your brand, and also a sense of team spirit.
Investing in your employees' development and progress makes them more engaged with the company and are also more motivated.

Trained employees will effectively address customer needs and concerns at the first point of contact, increasing customer satisfaction.
Customers who receive a positive experience, feeling appreciated and respected are more than likely to provide valuable repeat business.

“A brand is defined by the customer’s experience. The experience is delivered by the employees.” Shep Hyken

Training Content

Session 1: Organizational Culture

  1. The Vision statement
  2. The Mission statement
  3. The core values - practicing the key pillars to deliver success.

Session 2: Corporate Customer Service

  1. Who is a customer?
  2. Customer classification
  3. Who is my internal customer?
  4. Building a cohesive team
  5. Power of team work

Session 3: The External Customer

  1. Who are my external customers?
  2. Services they are interested in
  3. Creating external customer relationships via excellent service

Session 4: The 5 Pillars of Effective Customer Service

  1. Speak with clarity
  2. Lead the discussion
  3. Be consistent
  4. Professionalism
  5. Offer actual solutions in real time